Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and within the original packaging. A proof of purchase is required. If you did not keep your physical receipt, please give your details to reception to verify the purchase within your history in our database.
In the case of a refund for a service rendered, please contact info@bodysensegroup.co.za as more information and an investigation into the matter is required before a refund may be processed.
Due to health and sanitary reasons, the following cannot be returned: opened beauty or skincare products or fragrances (soap, lotion, scrub, balm, shampoo/conditioner, nail polish adjacent products etc.), used cosmetic items or tools (foot files, shaving brushes, beauty rollers, hair brushes, hair styling aids, etc.), and perishable goods (any collagen product, etc.).
Physical and digital gift vouchers are non-refundable and cannot be exchanged for cash or transferred. Every gift voucher is valid for 3 years from the date of issue.
Certain situations where only partial refunds are granted:
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase
Please note that GHD and MOYOKO products have a separate warranty that is not in any way affiliated with Body Sense Group. Upon purchasing a product, navigate to the respective website to activate your warranty. A 10% handling fee will be charged on all GHD or MOYOKO electrical stylers if returned after 48 hours.
Refunds will only be given if products have been inspected by management and are returned undamaged and unused with warranty cards included in the same undamaged box. Refunds are subject to management approval and may be processed within 2-3 business days.
Refunds
Discounted products on any kind of promotion and/or any complementary products cannot be refunded.
Late or missing refunds
If you have not received your refund yet, it may not have been processed with instant clearance. Please allow for some time for it to clear.
If the refund has not reflected in your account after 2 – 3 business days, please contact info@bodysensegroup.co.za
Exchanges
We can only replace items if they are defective or damaged due to our error or a manufacturer error. Any defect caused through incorrect usage, unauthorised alterations, and normal wear and tear is not eligible for a refund or exchange. If you need to exchange a faulty product for a non-defective product, please contact info@bodysensegroup.co.za to organise logistics.
Deposits & Cancellations
In certain instances, a deposit may be required to secure your booking. Any booking with services exceeding R1 500, and/or any booking made for than 2 clients at once requires a 50% deposit unless stated otherwise. Appointments that fit these criteria that are not cancelled 48 hours in advance are subject to a 100% cancellation fee.
Need help?
Contact us at info@bodysensegroup.co.za for questions related to refunds and returns.